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Dreamoverseas is also not responsible for shrinkage of clothing, loss of colour due to wash.
TRANSIT DAMAGES
We take every care to ship the orders in good condition, properly packed. However the package and dispatched goods may be damaged /soiled due to delivery procedure and customs procedure at the destination country and we will not be responsible for the same.
WRONG DELIVERY ADDRESS
We will not be responsible for wrong delivery due to incorrect or incomplete address supplied by the customer.
INCORRECT INSTRUCTIONS
All Changes and Special Instructions MUST be repeated after order in an email. We have recently had cases, where the customer has expected his / her order to be executed, incorporating changes suggested by customer via email, weeks even months before actual date of order. We will not check email history before executing an order. If no email containing Special Instructions / Changes is received after order is placed, order will be executed without any changes.
BULK PURCHASES / BOUTIQUE ORDERS
Contact us with Proposed Order detailing Item-Code / Picture / Details and Quantity for Quotes.
JURISDICTION
All transactions are subject to New Delhi jurisdiction.
COLOR CONSISTENCY
Please be aware that actual color may differ slightly from that shown. While the essential color will remain the same, that is pastel pink will be pastel pink and turquoise will be turquoise, the actual shade may differ. Minor differences in exact shade of color differ due to lighting differences, individual photographer styles, film development differences, scanner differences and individual pc monitor color settings.
- VAT / CUSTOMS DUTY
- No other hidden charges / cost except in exceptional cases buyer's country / state may charge VAT and / or custom duties, yet destination country may charge VAT and / or custom levies, which would be sole responsibility of the customer and to be paid extra at cost.
REFUND/EXCHANGE POLICY
All products are custom made to particular size and other specifications. Therefore, orders once delivered, cannot be returned for refund. We do ensure that return & refund situations do not arise and ensure customer satisfaction but it is not possible to follow an open refund / return policy as products are not ready made stock. However, genuine problems may arise and exchange of shade for another piece of the same shade can be undertaken under the following circumstances only:
The Order is found to be defective on receipt due to our fault / damage in transit.
Dreamoverseas must be informed of any defect / damage within 3 days of date of receipt.
The Products will be exchanged without any extra cost, once the sold piece is received back.
All shipping costs for return of the products to our address must be borne by the customer. The Returned Goods must reach us no later than 6 weeks from date of your receipt.
The substituted piece may differ slightly from the original in color and / or prints due to fast changing fashions.
Lamp shade cannot be exchanged for anything apart from another of the same.
Even after receiving payment for the product purchased by you, we will return the same amount received from you in case we are not in a position to give you.
PRIVATE POLICY
kamakshiimpex.com is committed to safeguard the privacy of the customers' personal data. Information required for process and execution of orders will not be shared or passed on for any other purpose. Our authorised online credit card payment processors are CCAvenue.com (this is SSL Secured) and we do not receive any of customers' credit card information.
FRAUD POLICY
All fraudulent credit-card transactions (including charge-back) will be dealt with full provision of law. Legal recourse as provided in India and Country of Order / Delivery will be fully utilized to book criminals participating in any type of Credit-Card Fraud.
SHIPPING & HANDLING
All orders are usually shipped within 7 to 12 days.
Please note that we do not give Guarantees for Delivery Date as we have no control over extenuating circumstances that may / may not delay delivery after we have shipped. Tracking Report of the concerned courier company will be conclusive proof of delivery.
CANCELLATION OF ORDER
www.kamakshiimpex.com reserve the right to cancel any order suspecting fraud.
Pay by credit / debit card / online check
At present we can accept Credit / Debit Cards of Diners Club, JCB, Visa, MasterCard, American Express, Discover / Novus and derivatives of these brands through the payment gateway of world.ccavenue.com
Credit Card payments must be authorised by the customer / card-owner and credit card company prior to shipment. CCAvenue.com provides a completely Secure, Fast and Easy Online Ordering System (with SSL encryption) so your banking and personal details are completely safe.
Credit / Debit Card and e-check purchases sold by world.ccavenue.com Products provided by www.kamakshiimpex.com - (customers please note - credit-card statement will show payment made to world.ccavenue.com )
In case of HIGH RISK payment declared by CCAVENUE kamakshiimpex can capture the payment but will not start production for the same and deliver the goods in 12- 15 days or as agreed between the parties, as the payment which is captured are with ccavenue and not released to Dreamoverseas until they receive necessary documents from the party. After receiving the documents and getting satisfied the amount will be released to Dreamoverseas and then production will start and goods will be dispatched thereafter as agreed.
Site Contents
Occasionally there may be information on Dreamoverseas that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause Miscellaneous.
Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting Dreamoverseas products and services available in India.
Disclaimer
Dreamoverseas provides the materials on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Dreamoverseas expressly disclaims any duty to update or revise the materials on this site, although Dreamoverseas may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that Dreamoverseas shall not be liable for any damages or any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Dreamoverseas harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
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